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Marble Surface

cancellation policy

Last Updated: March 4, 2024

At Le Petit Salon, we understand that sometimes plans change and you may need to cancel a booking. We aim to be as flexible as possible in accommodating these changes while ensuring we can manage our schedule effectively to serve all our clients. Please read our cancellation policy carefully.

General Cancellation Policy

Notice Period

Clients can cancel their booking up to 24 hours before the appointment time without any charges.

Late Cancellation Fee

Cancellations made less than 24 hours before the scheduled appointment time will incur a cancellation fee equivalent to the deposit of the service cost. This fee compensates our staff for the allocated time and lost booking opportunities.

No-Show Policy

Failure to show up for your appointment without prior notice will result in a 100% charge of the booked service. This policy is in place to ensure that we can offer the unused slot to other clients.

How to Cancel

To cancel your booking, please follow these steps:

  1. Go to our website https://www.lepetitsalon.us.

  2. Log in to your account.

  3. Navigate to your upcoming appointments.

  4. Select the appointment you wish to cancel and follow the prompts to cancel the booking.

Alternatively, you may contact us directly at lepetitsalon.us with your booking details.

Rescheduling

We understand that you may need to change your appointment time. You can reschedule your appointment once, up to 24 hours before the scheduled time, without any additional charges, subject to availability.

Exceptions

Exceptions to our cancellation policy may be made in the case of emergency situations or illness, at the discretion of Le Petit Salon management. Please contact us as soon as possible to discuss your specific situation.

Membership and Packages

For clients with memberships or packages, please refer to your membership agreement for specific terms related to cancellations and no-shows.

Contact Us

If you have any questions about our cancellation policy or need assistance with cancelling or rescheduling your appointment, please contact us at concierge@lepetitsalon.us.

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